Hospital inspection report reveals low staff morale and concerns over treatment

The Royal Sussex County Hospital

AN INSPECTION of a hospital revealed that employees felt undervalued and undersupported, staffing shortages and patient needs were not being met.

A report by the Care Quality Commission (CQC) on the Royal Sussex County Hospital in Brighton has downgraded its accident and emergency department to ‘needs improvement’.

She was concerned about the number of employees who had taken mandatory training in certain areas.

The report found that patients were frequently housed in non-clinical areas of the emergency department and said: “The department was unable to plan and deliver care in a way that met the needs of local populations. and communities served.”

The ward environment did not allow staff to respond to individual patient needs. The report pointed out that only one booth was allocated for consulting patients in the hallway.

It said: “Staff spoke of frequent cases where the personal needs of patients could not be met because the only cabin reserved for this purpose was occupied.

“Staff said this was causing some patients to have urinary or faecal incontinence.”

In some short-stay areas, where mental health patients were housed, there were low ceilings and no natural light, with staff fearing it would “give the unit a feeling of oppression”.

In the hospital’s surgical department, inspectors found that there remained a lack of nursing and support staff with the skills, training and experience to protect patients from preventable harm and to provide the proper care and treatment.

Staff told inspectors that morale remained low among some groups in theaters and recovery, with some also saying they did not feel valued and respected at work.

“Some staff told us they were afraid to talk to us because it might give them a bad image,” the report said.

While the hospital’s maternity ward had improved its staffing, with enough staff to keep women and babies safe, the report also noted that “on many shifts they did not have the planned number of employees”.

Dr George Findlay, chief executive of University Hospitals Sussex NHS Foundation Trust, which runs the hospital, said: ‘Since returning to the trust two months ago I have been hugely impressed with the efforts and the commitment of colleagues in all of our hospitals to always provide the highest standards of patient care despite pressures on our services.

“I am therefore pleased that the inspectors recognized a real commitment to patient care across all departments and noted the wide range of improvements made since their previous inspection of maternity and surgery in September 2021.

“We recognize that there is still work to be done and we are doing it. We are successfully recruiting new people to our teams and filling our staffing gaps. We have secured investments and are finalizing a business case to improve the layout and functionality of the RSCH Emergency Department and continue to build on the improvements we have made in all areas.

“Some issues take longer to resolve than others, but I want the people of Sussex to know that when they visit a UHSussex hospital, we will do everything possible to provide safe, high quality and effective care. what they expect.”

Source link

About Chris Y. Camp

Check Also

US sues Idaho over abortion law, cites medical treatment

BOISE, Idaho (AP) — The Justice Department on Tuesday filed a lawsuit challenging Idaho’s restrictive …